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CRM allows you to find even more business possibilities. Here are five steps to help you get there. This brief guide focuses on creating more loyal and happy customers. Customer Relationship Management is usually viewed as a technology rather than as a tool to help you find a better opportunity. It’s all about how you use CRM to help you find viable opportunities. Microsoft Dynamics CRM is sure to make sales more productive and increase your opportunities. The ability to give leads to your sales team based on their geographical region or territory can help increase efficiency.